I have been coming here for 3 years. Their policy changed a couple months ago and I understand that and they follow a new procedure. I have 3 dogs one of them is really nervous and hates getting her nails done. She moves around a lot and sometimes needs to people to finish the job. But this time they didn't finish the job. Keep telling me about the dumb policy. Then why didn't I have problems this whole time!! Called corporate, then the store manager calls all's I get is I'm Sorry. Had to go there 2 times and the job didn't get done! Poor customer service. Only picking up dentastix and worms for my bird and that's it.
The employees are very friendly and courteous to customers. The groomers are very professional and work well with our pets.
My wife and son loved going here to buy our cat food and look at all the animals. My in-laws were in town and we all decided to do some shopping. So we stopped at the pet smart store. While we were there we watched them grooming a puppy being that they have SEE THREW WINDOWS and the groomer was giving us dirty looks. We were being respectful and not making noise or touching the glass. It was super obvious she did not like it. Total buzz kill. I asked to speak with a manger it was if she heard this before. We will never come back to this store. To bad were all animal lovers.
I really enjoy the friendly and helpful atmosphere at the Tracy PetSmart. It's a home away from home, as I have several pets, and I find most everything I am looking for. Its always nice to be greeted with a smile.
No wonder they always have openings with the prices they charge! Refuse to pay $65 for a Yorkie bath and cut when I can drive to Manteca and get it done for $35
Petsmart is a US Veterinary Care based in Tracy, California. Petsmart is located at 2477 Naglee Rd, Tracy, CA 95304, USA.
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